Frequently Asked Questions

Loungey Play Couches are the ultimate in versatile, stylish, and durable furniture for the whole family. From a fashion runway to a cozy castle, our play couches adapt to every imagination. Plus, they seamlessly transition into chic furniture pieces, blending into any modern living space.

Absolutely! While ideal for a range of imaginative adventures, we recommend supervising young children during play. Our play couches feature soft, CertiPUR-US® certified foam and child-friendly YKK zippers to minimize risks without compromising on fun.

Thanks to its lightweight, modular design, even toddlers can rearrange components of the Lounge Play Couch. It's perfect for keeping an eye on the kids, as you can easily move it from room to room.

Nope! Built from high-quality, resilient foam, our couches are designed to bounce back even after the most energetic play sessions, supporting the whole family.

To keep shipping affordable and eco-friendly, we vacuum-seal our couches. They quickly expand once unpacked, usually within 24-48 hours, but could take up to two weeks to fully puff up. A little playtime can speed up this process!

We suggest unboxing your Loungey within 30 days of delivery to enjoy its full lifespan and maintain the warranty. This also gives you a chance to check for any defects upon arrival.

Our play couches are designed for all ages, providing versatile fun for toddlers to adults, adapting as your family grows.

Sit back, relax, & fight the urge to zip Your Loungey while it gets fluffy! Watch this video before unboxing, it’s like a treasure map that leads to the ultimate Loungey experience. Quick tips: Allow your Loungey to rise and shine at its own pace and a little massage can help the foam expand.

Cover sets are machine washable, and the foam can be spot cleaned with mild detergent. We recommend regular vacuuming to keep it fresh.

Foam discoloration is a natural, harmless process caused by oxidation and doesn't affect performance.

The covers are water-resistant, designed to handle minor spills with ease. For heavy-duty protection, consider our waterproof liners.

Blot up liquids immediately and use a fan or hairdryer to help dry the foam thoroughly. Excessive moisture can lead to damage, so it’s important to ensure the foam is completely dry.

Loungey is best suited for indoor or covered outdoor spaces to protect it from the elements and ensure it remains vibrant and functional.

Loungey is easily portable and can be stored under beds, in closets, or transported in your car for adventures away from home.

They encourage open-ended play, promoting creativity, problem-solving, and physical activity, key components of healthy development.

Our 'Zipper garage' hides zippers to prevent scratches and ensure safety during play.

Absolutely, made with soft, durable foam and no hard edges, they're perfect for safe, engaging play.

Yes! Loungey comes beautifully dressed in your chosen color, but additional covers are available for purchase to match your evolving style or to have a spare during washes.

For extra protection against spills and stains, our waterproof liners are an excellent investment, preserving the foam and simplifying maintenance.

Yes, we offer a variety of add-ons to spark even more creativity. More pieces mean more possibilities for fun and functional setups!

While each Loungey comes in a single colour, you can mix and match with additional cover sets to create a vibrant, multi-coloured setup.

Absolutely! While not intended as a permanent sleeping solution, Loungey provides a comfortable spot for naps or overnight stays, thanks to its supportive foam.

Handles enhance mobility and safety, making it easy for kids to move parts without harm.

For added stability and safety on hard surfaces, placing a rug or our Magic Mats underneath is recommended.

Loungey can be compactly stored by folding or flat underneath beds or in closets, blending versatility with convenience.

The Cloudey Mat is made using 30mm thick CertiPUR-US® slow-release memory foam and clothed in your choice of OEKO-TEX® STANDARD 100 fabrics. Choose from either a silky smooth Coral fleece or Linen fabric.

Absolutely! The Cloudey Mat is perfect for everyone in the family, from toddlers learning to walk to adults seeking a comfortable lounging space.

For light cleaning, use a hand-held vacuum to remove dust and dirt. For spills, blot with a dry cloth immediately, and for stickier messes, use a damp cloth or mild cleaner.

No, the Cloudey Mat should not be machine washed. Spot cleaning is recommended to maintain the integrity of the materials.

The mat is spill and stain-resistant but not fully waterproof. Promptly addressing spills is recommended to prevent any potential damage.

No, a 'no shoes' policy is recommended to keep the mat clean and maintain its quality.

The Cloudey Mat is designed for indoor use. While it can be used outside, it should be protected from the elements and not left outside.

The Cloudey Mat is lightweight and rollable, making it easy to store. Simply roll it up and place it in a dry area when not in use.

Its slow-release memory foam provides excellent support for lying flat, which can help with posture and relaxation.

Yes, it includes an anti-slip bottom to ensure it stays in place on hard surfaces and provides a safe play area.

Unlike traditional commercial rugs the Cloudey mat has been designed for comfort. Think of it more like a massive pillow where the family can lay, play and relax. Care should be taken to extend the life of your Cloudey, and like all things the more you care - the less it will wear.

Currently, the Cloudey Mat is available in a standard size that fits most family living spaces. Check our product page for specific dimensions.

Yes, its thick memory foam helps dampen sound, which is ideal for high-traffic areas or apartments.

Usually, the cloudey will take a few hours to expand, but it depends on how long it has been compressed and also the temperature of the room it is being unboxed in. We usually say allow anywhere from 24 hours to up to 21 days. You can expedite the expansion process by simply walking on it and using it - or using a handheld steamer to help expand the foam.

Yes, the Cloudey Mat comes in a variety of stylish colours to match any décor. Check our website for available colour options.

The Blanket is uniquely designed with a chunky, breathable knit that allows for adjustable sizing and personalized comfort, setting it apart from traditional weighted blankets.

Absolutely! The breathable knit design ensures it remains comfortable in all seasons, making it a great choice for both warmth in winter and a comforting weight in summer.

The Blanket is designed to be low-maintenance. It can be spot cleaned or hand-washed gently with mild detergent, and should be air-dried to maintain its shape and quality.

While primarily designed for indoor use, the Blanket can be used in protected outdoor areas like covered patios, but it should not be left exposed to the elements.

Our pet beds come with a 12-month warranty that covers manufacturing defects but excludes normal wear and tear, or damage caused by dogs or humans such as bite marks, scratches, tears, stains, or moisture damage.

Loungey® Pet Beds are designed for ultimate comfort with side support for chin rests, included waterproof liners for accident protection, easy-to-clean covers, and are highly durable and aesthetically pleasing to fit any home decor.

Our pet beds are not fully waterproof but are water-resistant. Each bed includes a waterproof liner to protect the foam inside from light spills and moisture, making them ideal for indoor use and occasional light spills or little accidents.

Yes, it's normal. Loungey® Pet Beds are compressed for shipping. It can take up to two weeks to fully expand. We recommend massaging the bed and leaving the zippers slightly undone initially to expedite expansion before giving it to your furry friends.

The black material on the underside of our pet beds is a non-slip fabric, crucial for stability, especially for pets with joint pain or those who tend to run into their beds excitedly. Be sure to shift the bed's position occasionally to maintain its grip, especially on smoother surfaces and to avoid leaving marks. Avoid leaving it on polished concrete surfaces.

It is not recommended to wash the memory foam. To clean, simply wipe the waterproof liner and use a damp cloth with mild detergent for any spills on the foam. Washing the covers however is a must, use mild detergent on a warm wash and hang dry.

Loungey® Pet Beds are available in multiple sizes to accommodate everything from small cats to large dogs. Measure your pet from nose to tail and consult our size guide to find the perfect fit. If you have more than one dog, sometimes buying a larger bed for two dogs is a nice idea assuming they are mates.

No, our orthopedic memory foam beds benefit dogs of all ages by providing support and preventing future joint issues. They're ideal for ensuring your pet's comfort throughout their life stages.

Memory foam provides superior comfort by contouring to your pet's body, offering pain relief at pressure points, reducing allergens, and isolating motion for undisturbed rest.

The removable cover can be machine washed on a gentle cycle with warm water mild detergent and air-dried. It's designed for easy maintenance and quick cleaning.

Our products are proudly designed in Australia and made in China.

Your Loungey™ must be unboxed within 30 days of delivery. Extended compression can compromise the foam’s integrity and void the warranty.

*All Purchases Made in October 2024 onwards consists of Brand New Stock which can remain boxed until Christmas 2024.

They combine high-quality materials, versatile design, and stylish aesthetics to fit modern homes and promote imaginative play.

Yes, we're committed to sustainability, using eco-friendly materials and practices to minimize our environmental impact.

Currently, Loungey operates online, but we provide detailed product descriptions, images, and customer service to help you choose the perfect product.

We partner with various charities and initiatives to support children and families in need, part of every purchase goes towards these causes.

Yes! Follow us for fun updates, competitions, and to share your Loungey journey on Instagram, TikTok, and Facebook.

We provide NDIS invoices for self-managed and plan-managed participants, assisting in the purchase of our products.

Contact us with your NDIS details, and we'll guide you through the invoice process for your plan manager or self-managed fund.

Yes, our products can be eligible depending on your plan's allowances for assistive products for personal care and safety.

While we can't fill out the paperwork for you, we offer detailed invoices and product information to support your purchase claim.

Processing times can vary; once we receive your details and complete the invoice, the order will proceed like any other, typically shipping within 2-5 business days.

Orders typically ship within 2-5 business days, with delivery times varying based on your location.

We aim to ship items together, but different package sizes may cause carriers to deliver them separately.

Absolutely! Loungey makes an incredible gift. Just be sure to enter the recipient's address at checkout.

Yes, once your order ships, you'll receive a tracking number to monitor its progress.

Currently, we ship within Australia but are looking into expanding our shipping options.

If there’s a mix-up, please contact us at info@loungey.com.au without unpacking the product. This helps us exchange it quickly and efficiently.

Please contact us immediately; we'll arrange for a replacement or repair as part of our commitment to customer satisfaction.

We offer a brief window to make changes; please contact customer service as soon as possible.

Drops are limited and sell out fast; they ship within weeks. Pre-orders are for items still in production, ensuring you get exactly what you want, typically shipping within a few months.

Pre-ordered items are made to order, ensuring you receive freshly manufactured products.

Contact us within 48 hours of delivery if you notice any defects. Our products are backed by a 12-month warranty, and we're committed to resolving any issues swiftly.

You can cancel within 24 hours before shipment for a small restocking fee. Please email support@loungey.com.au with your order number.

We accept various payment methods, including credit/debit cards, PayPal, and Afterpay, for flexible purchasing options.

Absolutely, we use industry-standard encryption to protect your details.

For now, we only accept one payment method per order.

Yes, with Afterpay, you can enjoy your purchase now and pay over time, interest-free.

No, there are no additional fees when you pay on time.

We accept returns within 30 days of purchase if the product is unused and in its original condition.

Contact our customer service team with your order number and reason for return to start the process.

Yes, we offer change of mind returns, provided the product is in its original, unused condition.

Refunds are processed to the original payment method within a few days of receiving the returned item.

Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

Email us at support@loungey.com.au for efficient service. We’re here to assist!