All About Play: Couch FAQs
Find answers to all your queries on how our play couches can turn your home into a playground of dreams.
What ages are the play couches suitable for?
Our play couches are designed for all ages, providing versatile fun for toddlers to adults, adapting as your family grows.
Can the play couches be easily cleaned?
Yes, all our play couch covers are removable and machine washable for easy cleaning, ensuring endless play in a hygienic environment.
How do the play couches support child development?
They encourage open-ended play, promoting creativity, problem-solving, and physical activity, key components of healthy development.
Are the play couches safe for toddlers?
Absolutely, made with soft, durable foam and no hard edges, they're perfect for safe, engaging play.
Can I buy additional covers or pieces for the play couches?
Yes, we offer a range of accessories and covers to customize or refresh your play couch.
Behind the Scenes: Loungey FAQs
Peek into our world and discover what makes Loungey your go-to for imaginative and comfortable play.
Where are Loungey products made?
Our products are proudly designed in Australia and made in China.
What makes Loungey play couches unique?
They combine high-quality materials, versatile design, and stylish aesthetics to fit modern homes and promote imaginative play.
Does Loungey have a sustainability policy?
Yes, we're committed to sustainability, using eco-friendly materials and practices to minimize our environmental impact.
Can I visit a showroom?
Currently, Loungey operates online, but we provide detailed product descriptions, images, and customer service to help you choose the perfect product.
How does Loungey give back to the community?
We partner with various charities and initiatives to support children and families in need, part of every purchase goes towards these causes.
Unlocking Play with NDIS: FAQs
Learn how to easily apply your NDIS funds towards creating inclusive play spaces with Loungey.
Is Loungey an NDIS-approved provider?
We provide NDIS invoices for self-managed and plan-managed participants, assisting in the purchase of our products.
How do I use my NDIS funds to purchase Loungey products?
Contact us with your NDIS details, and we'll guide you through the invoice process for your plan manager or self-managed fund.
Can all Loungey products be purchased with NDIS funds?
Yes, our products can be eligible depending on your plan's allowances for assistive products for personal care and safety.
Do you provide support for the NDIS paperwork?
While we can't fill out the paperwork for you, we offer detailed invoices and product information to support your purchase claim.
How long does it take to process an NDIS order?
Processing times can vary; once we receive your details and complete the invoice, the order will proceed like any other, typically shipping within 2-5 business days.
Navigating Your Order: FAQs
Get quick answers to your questions about ordering, shipping, and tracking your Loungey delights.
How long does shipping take?
Orders typically ship within 2-5 business days, with delivery times varying based on your location.
Can I track my order?
Yes, once your order ships, you'll receive a tracking number to monitor its progress.
Do you offer international shipping?
Currently, we ship within Australia but are looking into expanding our shipping options.
What if I receive a damaged item?
Please contact us immediately; we'll arrange for a replacement or repair as part of our commitment to customer satisfaction.
Can I change my order after placing it?
We offer a brief window to make changes; please contact customer service as soon as possible.
Simplifying Payments: FAQs
Understand all your options and how we keep your payments secure and straightforward.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and Afterpay, for flexible purchasing options.
Is my payment information secure?
Absolutely, we use industry-standard encryption to protect your details.
Can I use multiple payment methods on one order?
For now, we only accept one payment method per order.
Do you offer payment plans?
Yes, with Afterpay, you can enjoy your purchase now and pay over time, interest-free.
Are there any additional fees for using Afterpay?
No, there are no additional fees when you pay on time.
Easy Returns & Refunds: FAQs
Your satisfaction matters. Find out how we make returns and refunds a breeze.
What is your return policy?
We accept returns within 30 days of purchase if the product is unused and in its original condition.
How do I initiate a return?
Contact our customer service team with your order number and reason for return to start the process.
Can I return a product if I've changed my mind?
Yes, we offer change of mind returns, provided the product is in its original, unused condition.
How will I receive my refund?
Refunds are processed to the original payment method within a few days of receiving the returned item.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.